TECHNICAL REPORT DRAFT 1 (PARTS OF MAIN BODY)


2. Scope
This report will address the issues that commuters might face with the expansion of Singapore’s Mass Rapid Transit (SMRT) network, as well as how an interactive board will aide commuters with journey planning and real-time updates with a variety of options. 

3. Problem Statement
Prior to the implementation of the new network lines, commuters are already particular about factors such as cost, crowd, travelling time, and alternate routes (Annex A). The current system of boards, shown below, shows static information that can be subject to change but cannot be changed. Along with that, the mounted televisions at the train platforms do not provide commuters with accurate information. When the new lines open, these factors will be intensified and commuter satisfaction will go down.

4. Purpose Statement
The purpose of this proposal is to demonstrate to SMRT the effectiveness of implementing an interactive board system that will enable commuters to easily access information in accordance to their needs. Consequently, the proposal will also highlight the benefits of having the interactive board system and what is recommended by our research team.

6. Proposed Solution
An interactive board that provides information such as cost, fastest travelling time, least transfers required, alternative routes, and crowd situations. The mathematical algorithm of the calculation of the fastest travelling time will take into consideration the crowd situation of various stations, which helps to plan and provide an estimated time for alternative routes of travel. Commuters will then decide on the routes to take based on the information provided by the interactive board.

This helps to expedite commuters in reaching their destinations in the shortest period of time, as well as help reduce the influx of commuters at busy stations, thus improving train timings and stability.

7. Benefits
With our proposed solution, we identified 4 benefits that commuters can gain from our interactive information boards.

7.1 Increased effectiveness 
With the interactive information boards installed, commuters can find their way about stations quicker thereby reducing crowding around the current static displays.

7.2 Flexibility
The SMRT control operators can swiftly and easily update the maps via a centralised control system rather than physically changing the boards. This reduces manpower, as well as costs incurred from the creation of the static displays.

7.3 Accessibility
The boards are capable of providing real-time updates to commuters.

7.4 Aid in Emergencies
The boards can display important messages, such as the availability of shuttle buses to ferry commuters to other stations as well as well as the status of the trains.

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