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Critical Reflection

Having gone through 11 weeks of Effective Communication, insight on the art of communicating effectively has been bestowed upon me by my lecturer, as well as my peers. I feel that I have, no doubt, improved significantly in many aspects of effective communication. Initially, class presentations have always been the downfall of me. Jittery speech, unpreparedness, the usage of placards, as well as an overall lack of confidence have always been the bane of my presentations. I had issues with report writing as well as I would tend to beat around the bush and include unimportant details in my report. With this, I had set goals to improve on these issues that I have identified at the start of the trimester. The module has given me a myriad of skills that I can apply in future presentations/report writing. From this module, I have learnt that applying the 7 C’s is crucial to any form of communication. In presentation showcases, while the most important thing would be to understand my...
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Technical Report (Final)

2. Scope This report will address the issues that commuters might face with the expansion of Singapore Mass Rapid Transit network, as well as how an interactive board will aide commuters with journey planning and real-time updates with a variety of options. 3. Problem Statement Prior to the implementation of the new MRT network lines, it should be mandatory to provide commuters with a dynamic interactive board that provides up to date information to help them be more flexible in choosing different routes to the same destination as well as adapt to a more complex MRT network system. 4. Purpose Statement The purpose of this proposal is to demonstrate to LTA the effectiveness of sMaRT (smart Media active Response Television) in enabling commuters to easily access information according to their needs. Consequently, the proposal will also highlight the benefits of installing sMaRT and what is recommended by our team. 7. Benefits With sMaRT, we identified 4 benefits. ...
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Analytical Reflection

I felt that the mock presentation was an excellent platform for my team members and I to familiarise ourselves' with our parts, as well as identify our individual flaws of our presentation skills. This allows us to rectify on said problems, so as to ensure that we would present smoothly on the actual day. During the mock presentation, I have come to realise of a few negative aspects of my personal presentation skills via peer review forms. Firstly, I tend to use a lot of filler words such as "um" and "yeah". I realise that I utilise such words whenever I am thinking or processing information, so as to cut down on awkward silences during the presentation. This shows the audience of how unprepared I am, and removes any credibility on what I have to present. Therefore to alleviate this problem, more practice is needed before the day of the presentation. Next, I realised that between my members, the handover/takeover between slides is not well done. Proper thank...
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TECHNICAL REPORT DRAFT 1 (PARTS OF MAIN BODY)

2. Scope This report will address the issues that commuters might face with the expansion of Singapore’s Mass Rapid Transit (SMRT) network, as well as how an interactive board will aide commuters with journey planning and real-time updates with a variety of options.  3. Problem Statement Prior to the implementation of the new network lines, commuters are already particular about factors such as cost, crowd, travelling time, and alternate routes (Annex A). The current system of boards, shown below, shows static information that can be subject to change but cannot be changed. Along with that, the mounted televisions at the train platforms do not provide commuters with accurate information. When the new lines open, these factors will be intensified and commuter satisfaction will go down. 4. Purpose Statement The purpose of this proposal is to demonstrate to SMRT the effectiveness of implementing an interactive board system that will enable commuters to easily access information in...
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Reader's Response

In the article “Dubbed the ‘best in class’: 6 things about Hong Kong's MTR rail system”, Lee (2015) reported that Transport Minister Khaw Boon Wan complimented Hong Kong’s Mass Transit Railway (MTR), claiming that it is the ‘best in class’. Mr Khaw then further stated that Singapore Mass Rapid Transit (SMRT) and Singapore Bus Service (SBS) transit should adopt Hong Kong’s practices. Lee also stated that a few examples that contributed to the success of the MTR is Hong Kong government’s privatization of the MTR Corporation(MTRC) in the year 2000, which led to a decrease in budget and an increase in competency of the public transportation. This provided room for the MTRC to allocate 37% of their profits to rail “maintenance, renewals and service improvements”, which is adequate as compared to Singapore’s 19%, as claimed by Mr Khaw. Lee also expressed that while the MTR has 155 stations across nine prime travelling lines over 221km, maintenance is conducted via a mobile transportatio...
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(DRAFT) Reader's Response

Reader's Response to  "Dubbed 'the best in class': 6 things about Hong Kong's MTR rail system" In the article “Dubbed the ‘best in class’: 6 things about Hong Kong's MTR rail system”, (Lee, 2015) reported that Transport Minister Khaw Boon Wan complimented Hong Kong’s Mass Transit Railway (MTR), claiming that it is the ‘best in class’. Mr Khaw then further stated that Singapore Mass Rapid Transit (SMRT) and Singapore Bus Service (SBS) transit should adopt Hong Kong’s practices. A few examples as to what contributed to the success of the MTR is Hong Kong government’s privatization of the MTR Corporation(MTRC) in the year 2000, which led to a decrease in budget and an increase in competency of the public transportation. This provided room for the MTRC to allocate 37% of their profits to rail “maintenance, renewals and service improvements”, which is adequate as compared to Singapore’s 19%, as claimed by Mr Khaw. While the MTR has 155 stations across...
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Subject: Communication Strengths & Weaknesses Dear Ms. Lim, My name is Sean and I am currently pursuing a degree in Sustainable Infrastructure Engineering (Land) in the Singapore Institute of Technology. I graduated from Singapore Polytechnic with a diploma in Environmental Management and Water Technology. I am writing in to share with you on my strengths and weaknesses in terms of effective communication, as well as what I would like to takeaway from this module. Communication is an integral part of our everyday lives. Apart from the expedition of the process of sharing and exchanging ideas, knowledge and information, it is also paramount in the development and the maintenance of relationships with others. Now I will be talking about my strengths. The communication pipeline goes both ways, and engaged listening is just as paramount as speaking. I feel that that active listening is one of my strong suits, and subsequent to that, I can provide the other party with appropri...
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