SIE2016

2. Scope This report will address the issues that commuters might face with the expansion of Singapore’s Mass Rapid Transit (SMRT) network, as well as how an interactive board will aide commuters with journey planning and real-time updates with a variety of options.  3. Problem Statement Prior to the implementation of the new network lines, commuters are already particular about factors such as cost, crowd, travelling time, and alternate routes (Annex A). The current system of boards, shown below, shows static information that can be subject to change but cannot be changed. Along with that, the mounted televisions at the train platforms do not provide commuters with accurate information. When the new lines open, these factors will be intensified and commuter satisfaction will go down. 4. Purpose Statement The purpose of this proposal is to demonstrate to SMRT the effectiveness of implementing an interactive board system that will enable commuters to easily access information in...

In the article “Dubbed the ‘best in class’: 6 things about Hong Kong's MTR rail system”, Lee (2015) reported that Transport Minister Khaw Boon Wan complimented Hong Kong’s Mass Transit Railway (MTR), claiming that it is the ‘best in class’. Mr Khaw then further stated that Singapore Mass Rapid Transit (SMRT) and Singapore Bus Service (SBS) transit should adopt Hong Kong’s practices. Lee also stated that a few examples that contributed to the success of the MTR is Hong Kong government’s privatization of the MTR Corporation(MTRC) in the year 2000, which led to a decrease in budget and an increase in competency of the public transportation. This provided room for the MTRC to allocate 37% of their profits to rail “maintenance, renewals and service improvements”, which is adequate as compared to Singapore’s 19%, as claimed by Mr Khaw. Lee also expressed that while the MTR has 155 stations across nine prime travelling lines over 221km, maintenance is conducted via a mobile transportatio...